IKONNE GLORIA EMMANUEL
Results-Oriented Sales & Client Relationship Professional
Abuja, Nigeria., 900103, Abuja, NG.About
Highly motivated and results-oriented professional with 9+ years of experience in customer service, sales, and client relationship management, complemented by administrative expertise. Adept at driving sales growth, enhancing customer satisfaction, and building strong client loyalty within competitive environments. Eager to leverage a proven track record of achieving targets and a growing interest in AI/Machine Learning to contribute to dynamic organizational success.
Languages
English
Igbo
Work
Tangerine Africa
|Sales Representative
Abuja, Federal Capital Territory, Nigeria
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Summary
Currently drives client acquisition and satisfaction for Tangerine Africa, managing inquiries and collaborating to achieve sales targets and foster business growth.
Highlights
Proactively identified and engaged prospective clients, expanding market reach and contributing to the sales pipeline growth.
Managed diverse customer inquiries, providing comprehensive product information and resolving issues to maintain a high level of client satisfaction.
Cultivated and sustained positive customer relationships, directly supporting business growth and enhancing client loyalty.
Collaborated effectively with cross-functional teams to align sales strategies and achieve organizational goals, driving collective success.
Contributed to increased sales performance and improved customer satisfaction through dedicated client engagement and service excellence.
FBNInsurance Limited
|Sales Representative
Abuja, Federal Capital Territory, Nigeria
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Summary
Successfully promoted and sold diverse insurance products, consistently achieving sales targets and fostering robust client relationships for FBNInsurance Limited over a seven-year tenure.
Highlights
Consistently achieved and exceeded sales targets by effectively promoting and selling a diverse portfolio of insurance products.
Developed and nurtured strong, lasting customer relationships, ensuring client satisfaction and fostering loyalty over a 7-year tenure.
Educated clients on complex insurance policies and benefits, enabling informed decisions and enhancing policy uptake.
Implemented effective marketing strategies that contributed to significant sales growth and market penetration.
Played a key role in customer retention and policy renewals, contributing to sustained revenue streams and client lifetime value.
Federal Road Safety Corps Medical Center
|Receptionist
Abuja, Federal Capital Territory, Nigeria
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Summary
Managed front-desk operations and administrative tasks at Federal Road Safety Corps Medical Center, ensuring efficient patient flow and professional visitor experience.
Highlights
Professionally welcomed and assisted a high volume of patients and visitors, creating a positive first impression for the medical center.
Streamlined patient registration and appointment scheduling processes, improving operational efficiency and reducing wait times.
Accurately maintained comprehensive records and executed diverse administrative duties, ensuring smooth daily operations.
Efficiently responded to inquiries and directed visitors, enhancing overall patient and visitor experience and reducing confusion.
Education
Federal Polytechnic Nekede
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Higher National Diploma (HND)
Biology/Microbiology
Rivers State Polytechnic
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National Diploma (ND)
Science Laboratory Technology
BFB Group of Schools
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Senior Secondary School Certificate
General Studies
Certificates
Chartered Insurance Institute of Nigeria (CIIN)
Issued By
Chartered Insurance Institute of Nigeria
National Youth Service Corps (NYSC)
Issued By
National Youth Service Corps
Skills
Sales and Marketing
Client Acquisition, Product Promotion, Market Penetration, Sales Strategy, Negotiation.
Customer Relationship Management
Client Retention, Customer Satisfaction, Relationship Building, Client Education, Conflict Resolution.
Communication Skills
Verbal Communication, Written Communication, Active Listening, Presentation Skills.
Administrative Support
Appointment Scheduling, Record Keeping, Office Administration, Inquiry Management.
Teamwork and Collaboration
Cross-functional Collaboration, Goal Alignment, Team Leadership (Implied), Interpersonal Skills.
Record Keeping
Data Entry, Document Management, Information Organization, Accuracy.
Microsoft Excel
Data Analysis, Spreadsheet Management, Reporting, Data Visualization.
AI/Machine Learning
Artificial Intelligence, Machine Learning Concepts, Data Science (Emerging).
Strategic Planning
Goal Setting, Market Analysis, Business Development.
Problem-Solving
Issue Resolution, Critical Thinking, Analytical Skills.